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FAQ

Can adults wear Pip Pop?

Absolutely! We love Pip Pop Post for all ages. They are lightweight, high quality, and will fit nearly all ear lobes! We love them as an everyday stud or in a stack for multiple piercings. 

A style I want is sold out! Will it be coming back?

Many of our styles continue to sell out. Each earring is custom made, so our restocks take an average of 4-6 weeks. We recommend signing up for emails to receive updates on restocks & new styles. And not waiting if you love a pair! 

Can I sleep in Pip Pop?

Yes! Our earrings are very comfortable & meant to be low maintenance. We recommend checking the security of the back regularly by twisting it until it stops. 

What are your earrings made of?

All of our styles are 18K gold plated surgical steel. They are hypoallergenic & nickel, lead + copper free. 

Are screw-backs thicker than a standard post?

Not at Pip Pop! Most screw back earrings are a thicker post, making them less comfortable to put in. Our posts are ultra-thin (20 gauge) and extra comfortable.

Shipping questions

When will I get my order?

At Pip Pop Post, we strive to deliver your orders as quickly as possible. Orders are fulfilled within 1 to 2 business days after purchase. Standard shipping typically takes 4 to 7 business days. All orders are shipped via First Class Ground.

Where do you ship to?

We currently ship to the U.S. and Canada.

Can I expedite my order?

If you need your order sooner, please contact our customer service team at hello@pippoppost.com to arrange expedited shipping options.

Refund Policy

Returns & Exchanges

Pip Pop has a final sale policy for hygienic reasons, unless otherwise determined by Pip Pop. If you experience problems with your earrings or are unhappy in any way, pleasecontact us at hello@pippoppost.com. Items sent back without an approved return exception will not be accepted.

Damages & Issues

Please inspect your order upon receipt andcontact us immediately at hello@pippoppost.com if the item is defective, damaged or if you received the wrong item. We will promptly resolve issues.

Refunds

We will notify you by email once we’ve received and inspected your return. If approved, you will be automatically refunded to your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.